Payments
This guide is specifically for customers using insurance to pay for our services. If you paying out of pocket, please click here for more relevant information.
Mitigation
What it covers: Emergency services like water extraction, drying, board-up, or mold prevention.
Who gets paid: Usually the mitigation contractor (like us) receives payment directly or with your endorsement.
How to collect: Sometimes, the insurer pays us directly if we’re on their “preferred” vendor list. Otherwise, the check may be made out to you (and possibly your mortgage company). If you're issued the check: you must sign it and deliver payment to us—some mortgage companies must also endorse it.
Tip: Don’t delay—failure to pay this promptly can hold up repairs.
Deductible
Who is responsible: The policy holder is always responsible for the deductible.
How it may be applied: Insurance companies will usually takes your deductible out of the first payment they issue for the claim. Generally this means it will be applied to the initial repairs payment they send out. This being said, it has become increasingly more common for insurance companies to apply your deductible to our mitigation bill. If this happens, Rescue Titan Restoration will recoup the deductible amount from you as the policy holder.
Tip: This is similar to how you pay a deductible when you see a doctor. You, as the policy holder, are responsible for the deductible.
Contents
What it covers: Cleaning, deodorizing, or disposal of items like clothing, furniture, electronics.
Who gets paid:
- Labor:Â This includes the cleaning, disposal, manipulation etc. of your contents. This payment will go to your contractor. This does NOTÂ include the payment for the replacement of any non-salvageable items.
- Replacement:Â If any of your items were damaged or contaminated beyond repair ('non-salvageable' or 'non-sal'), your insurance may send you a payment to replace these items. This payment is yours to use to replace the ruined items.
Depreciation
Depreciation is the reduction in the value of your property or belongings over time due to age, wear and tear, or obsolescence. Insurance companies calculate depreciation to determine how much your damaged items were worth right before the loss occurred—not what it costs to buy them new today. Depending on your policy, your depreciation might be recoverable.
- Actual Cash Value (ACV): This is the depreciated value. It’s what your insurer will pay you upfront.
- Replacement Cost Value (RCV): This is what it costs to replace the item with a new one of like kind and quality.
- Recovering: If your policy allows you to recover your depreciation (you have an RCV policy), after service is complete, you will need to submit photos to your insurance of any contents you replaced along with the corresponding line item in your invoice (ex. a photo of a replacement chair, and invoice line item 15 which indicates a payment amount to replace a chair). As your insurance adjuster receives these, they will release the depreciation for that line item. Â
Repairs
What it covers: Permanent repair of the home’s structure—drywall, flooring, painting, roofing, etc.
Who gets paid: Usually you, but the check may be jointly payable to you and your mortgage company.
‍How to collect:
- Insurer sends an ACV (Actual Cash Value) payment first—this is partial.
- After repairs are complete, they release the RCV (Recoverable Depreciation).
- If your mortgage company is on the check, you'll need to go through their claim department to endorse and release funds.
- Tip: The mortgage company process can take days or weeks—start early.
Summary
See below for a very brief overview of what payments to expect.
- Mitigation: Payment for the fans, dehumidifiers, monitoring hours, etc.
- Contents: If any of your contents were affected by the damage, this will be a separate part of your claim and usually a separate payment.
- Content disposal / Cleaning: we may provide services to dispose of ruined contents or clean damaged contents, and we will bill and collect this from your insurance.
- Non-Salvageable:Â if any of your contents need to be disposed of, Rescue Titan Restoration will work with you to develop a list of those contents are recoup the cost of the items from your insurance. This will be a payment that goes to your directly.
- Depreciation: After service is complete, you will need to submit photos to your insurance of any contents you replaced along with the corresponding line item in your invoice (ex. a photo of a replacement chair, and invoice line item 15 which indicates payment amount to replace a chair). As your insurance receives these, they will release the depreciation for that line item. Â
- Repairs: This is sometimes the first payment that is issued. This is for putting back your carpet, drywall, tile, etc.
Self Pay
If you are not using your homeowner's or renter's insurance, we do offer self pay or cash pay options.
- Mitigation: Payment for the fans, dehumidifiers, monitoring hours, etc.
- Repairs: This is for putting back your carpet, drywall, tile, etc.
- Payment: If you are paying for our service out of pocket, we take a 50% deposit to start and collect the remaining 50% at completion. This payment will include copies of our documentation for our work, and an itemized invoice for your records or should you retroactively choose to put in an insurance claim.
- Repairs: This is sometimes the first payment that is issued. This is for putting back your carpet, drywall, tile, etc.
Please feel free to contact us anytime with questions or concerns.
Phone:Â (267)Â 500-9104
Email:Â info@rescuetitanrestoration.com
